Know It B4 U Need It - Richland Mental Health and Recovery Services

Know It B4 U Need It



Have you ever needed to KNOW IT BEFORE YOU NEEDED IT? Found yourself looking for  a solution you hadn't been taught in school or on a job. It seems many times we learn valuable information when we experience life changes we aren't able to predict. Or when we find ourselves trying to help family members or friends with their life events. And of course these changes RARELY come at an easy or  convenient time. And these events NEVER come with a "How To" manual!

So where did you go? How did you find your answers? Did you search the internet to find resources for YOUR situation and feel worn out from too much information or frustrated after sifting through pages & pages of content only to find out the material was old, inaccurate or confusing?

That's why the Richland County Mental Health & Recovery Services Board , First Call 211, NAMI - Richland County (National Alliance On Mental Illness) and local service providers are partnering as a Trauma Informed Recovery Oriented Community of Care to help you Know It Before You Need It - Or Help You Know Where to Find It!

Starting soon you will see posters, flyers, billboards and social media posts encouraging Richland County residents to call 211. We want to be sure our citizens know how to reach our First Call 211 and other social service agencies that can help find resources, services, classes or contacts to help with urgent life changes or for direction with educational or self improvement goals.

Learn More About:

Learn more about 211 buttonLearn more about the National Alliance On Mental Illness of Richland CountyLearn more about the Richland County Mental Health & Recovery Service Boards Service Provider AgenciesLearn more about the Trauma Informed Recovery Oriented Community of Care



Who Is First Call 211?

First Call 211 is a free, confFirst Call 211 Richland Countyidential community service. Assistance can range from simple issues, to much more complex issues, and their up-to-date database allows them to search through local services and match those in need to the proper agencies for help.

Their staff are trained and nationally certified to guide callers though the complex human services network. Sometimes situations can seem so overwhelming that it can be hard to see a solution. First Call 211 staff members can help a caller by directing him or her to agencies in the area that could help with the particular need, while also examining resources the caller might already have.

First Call 211 is a collaborative partnership between the Mansfield Richland County Public Library and Richland County Job and Family Services.

What kind of information can I receive from First Call 211?

First Call 211 focuses on non-emergency community information.

  • Food Pantries and Community Meals
  • Housing/Shelters
  • Financial Assistance Information
  • Utility Assistance
  • Transportation Options
  • State and Local Government Offices
  • Consumer Protection/Consumer Education
  • Seasonal Assistance
  • Abuse Reporting
  • Food/Nutrition Programs
  • Immunizations/Health Care and Screenings
  • Educational Options

If the call is an emergency please call:

         Mental Health/Emotional Crisis: 419.522.4357

         Fire/Police/Rescue Squad: 9-1-1


How Do You Contact 211?

Just Dial (2-1-1)

Some telephone service providers may not support three digit dialing, but First Call 211 can be reached at this alternate number: 419.522.4636 or Toll Free: 877.795.2111 (Note: If you are calling from a cellphone without a 419 area code please use the alternate numbers.) 

First Call is available 24 hours a day 7 days a week by telephone. A staff member will assist you throughout the call to define the nature of the inquiry, and explore solutions together. To best assist you, the staff member may ask questions (such as age, zip code, and status of others in the household) to help determine eligibility and direct him or her to the services that best meet his or her needs. ALL information shared during a call is confidential.


Need to Speak with Someone In Person

First Call 211 of Richland County has walk-in services available from 9:00am- 4:00pm Monday through Friday at their office. They are located at 36 West Third Street Mansfield, OH 44902. Just across the street from the Main Library Building.


Are You Looking Specifically For Mental Health & Recovery Services?

We would like to connect you with the Richland County Mental Health & Recovery Services Board's  service provider agencies.

Richland County Mental Health & Recovery Services Board's Service Provider Agencies


Do You Want To Help Others Know It Before They Need It?

Please share First Call 211 with family, friends and others in need. Let them know there is help and it is just a phone call away! 

 Thank you!

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Mental Health & Recovery Services
Board of Richland County
87 East First Street, Suite L
Mansfield, Ohio 44902
Phone: (419) 774-5811
Fax: (419) 774-5816

Richland County Ohio

County Behavioral Health

Richland County Opiate Board

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